Terms and Conditions

What personally identifiable information do we collect?

When placing an order we collect your shipping address, billing address, email address, name & phone number. We can’t view any credit/debit card details. All payments are handled by Stripe – a trusted, secure & widely used online payment gateway. We do not store credit card details nor do we share customer details with any 3rd parties. Regarding Cookies we use these to collect your IP address & track your use of our site to help improve our products & services. For more information about how we use Cookies & how to opt out please refer to our Cookies Policy.

How is your information used?

Address:
We use your address to send you the items. We will not send you spam by mail or email. We never share any of your information with 3rd parties.

Email Address:
We use your email address primarily to send you a confirmation email after ordering, & inform you when your item is shipped or whether there are any problems with your order. If you choose to subscribe to our newsletter you will receive promotional emails occasionally. You can unsubscribe easily at any time. We do not send out newsletters very frequently, most updates can be found on our social media sites.

Phone Number:
We may use your phone number to call you if there is a problem with your order or something urgent. Most of the time we will contact you via email if there’s a problem.

Who do we share your information with?

We do not share your information with anyone.

What choices are available to you regarding communications from us?

We will only contact you via telephone if there is an urgent problem with your order. All other communications will be sent to the email address provided. Information about this can be found under the “How is your information used?” section.

If you have signed up to our newsletter you will occasionally receive marketing emails, you can unsubscribe to these easily at any time. Either through your account on our website, or by clicking the unsubscribe button on our marketing email.

What kind of security procedures are put in place to protect the loss, misuse, or alteration of your information?

Our website is hosted on a secure server, under password. We authorise access to personal information only to employees who require it to fulfil their job responsibilities. None of our employees can view any card or bank account information as it is all handled by our designated payment gateway.

How can you correct any inaccuracies in the information you provide to us?

If you have sent us incorrect information such as shipping address, email address, name, phone number then get in contact & we will make the appropriate changes.

This policy applies to all purchases and does not affect your statutory rights. Different rules apply depending on whether you purchased in-store (including by QR code/Stripe Payment Link) or online.

In-Store Purchases (including Stripe QR/Payment Link transactions)

• Items must be returned to the original place of purchase with the receipt or proof of purchase.

• Store staff will assess eligibility for a refund: goods worn beyond initial fitting, or showing damage or soiling, are non-refundable.

• If a refund is approved, it will be processed via Stripe to the original payment method within 14 calendar days.

• Refunds may take 5–10 business days to appear depending on your card issuer or bank.

Online Purchases

• Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

• Proof of purchase is required. Gift cards and downloadable products cannot be returned.

• Partial refunds may be granted for:

  • Products with obvious signs of use.

  • Items not in original condition, damaged or missing parts not due to our error.

  • Items returned more than 30 days after delivery.

• Once your return is received and inspected, you will be notified of approval or rejection. Approved refunds will be processed to your original payment method within a few days.

• Only regular-priced items may be refunded; sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. Please contact us to arrange an exchange.

Gifts

If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Otherwise, refunds will be sent to the original purchaser.

Return Instructions

To arrange any return, please contact us first. You will be responsible for return shipping costs unless the item is faulty or misdescribed. Shipping costs are non-refundable. We recommend using a trackable service or purchasing insurance for high-value items, as we cannot guarantee receipt of returned goods.

Please get in touch for any other questions related to refunds and returns.

Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device. You will need to have Cookies enabled for the site to function correctly. We use Cookies for the following purposes:

• Proper functionality of the website.
• Keeping track of what is stored in your shopping basket.
• Conducting research & diagnostics to improve our content, products, services & user experience.
• Preventing fraudulent activity.
• Improving security.
• Marketing.

Do you ship overseas?

Currently our website only allows ‘shipping’ to the UK. If you have issues ordering to your country please contact us to discuss.

What courier do we use?

We currently use the Royal Mails Tracked 48 service.